{"id":1084,"date":"2025-12-12T09:38:49","date_gmt":"2025-12-12T12:38:49","guid":{"rendered":"https:\/\/novalink.com.br\/knowledge-base\/?post_type=knowledgebase&#038;p=1084"},"modified":"2025-12-12T20:47:31","modified_gmt":"2025-12-12T23:47:31","slug":"como-o-tecnico-de-campo-utiliza-o-sistema","status":"publish","type":"knowledgebase","link":"https:\/\/novalink.com.br\/knowledge-base\/base-de-conhecimento\/suporte-externo\/como-o-tecnico-de-campo-utiliza-o-sistema\/","title":{"rendered":"Como o t\u00e9cnico de campo utiliza o sistema"},"content":{"rendered":"\n<p class=\"has-black-color has-text-color has-link-color wp-elements-b1d59d96fd41ab3950064da62bc0b7a4\">Este t\u00f3pico foi criado para guiar e instruir o t\u00e9cnico de campo sobre como usar o sistema <strong>ISPCloud<\/strong> para <strong>executar com precis\u00e3o e efici\u00eancia tarefas essenciais como autorizar ONUs, informar CTOs, registrar lacres, acompanhar servi\u00e7os e ler sinais.<\/strong> <\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\">Para iniciar suas atividades e acessar todas as funcionalidades do sistema <strong>ISPCloud<\/strong>, o primeiro passo \u00e9 realizar o <strong>login<\/strong>. Clique <a href=\"https:\/\/novalink.ispcloud.com.br\/Login\" data-type=\"link\" data-id=\"https:\/\/novalink.ispcloud.com.br\/Login\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>aqui<\/strong><\/a> para acessar o site.<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"518\" src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/LOGIN-1024x518.png\" alt=\"\" class=\"wp-image-1085\" srcset=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/LOGIN-1024x518.png 1024w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/LOGIN-300x152.png 300w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/LOGIN-768x388.png 768w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/LOGIN-1536x776.png 1536w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/LOGIN.png 1911w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>ap\u00f3s efetuar o login, o t\u00e9cnico ser\u00e1 direcionado para a tela principal do sistema, que \u00e9 o <strong>Dashboard<\/strong>.<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"475\" src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/image-1-1024x475.png\" alt=\"\" class=\"wp-image-1087\" srcset=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/image-1-1024x475.png 1024w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/image-1-300x139.png 300w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/image-1-768x356.png 768w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/image-1-1536x712.png 1536w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/image-1.png 1919w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\">Agora que j\u00e1 estamos na tela inicial, daremos in\u00edcio ao processo de <strong>autentica\u00e7\u00e3o de ONUs<\/strong>. Primeiramente iremos abrir a aba de &#8220;<strong>Atendimento rapido<\/strong>&#8221; para conseguir pesquisar pelos cliente cadastrados no sistema:<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"479\" src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/atendimento-rapido-1024x479.png\" alt=\"\" class=\"wp-image-1090\" srcset=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/atendimento-rapido-1024x479.png 1024w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/atendimento-rapido-300x140.png 300w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/atendimento-rapido-768x359.png 768w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/atendimento-rapido-1536x718.png 1536w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/atendimento-rapido.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Em seguida, uma nova tela ser\u00e1 exibida, onde voc\u00ea deve inserir algum dos dados de identifica\u00e7\u00e3o para buscar o cliente desejado. <strong>(ID ou NOME DO CLIENTE, CPF\/CNPJ, NUMERO DE TELEFONE)<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"495\" src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/COMO-BUSCAR-1-1024x495.png\" alt=\"\" class=\"wp-image-1091\" srcset=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/COMO-BUSCAR-1-1024x495.png 1024w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/COMO-BUSCAR-1-300x145.png 300w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/COMO-BUSCAR-1-768x371.png 768w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/COMO-BUSCAR-1-1536x742.png 1536w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/COMO-BUSCAR-1.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Ap\u00f3s localizar o cliente desejado, voc\u00ea dever\u00e1 selecionar o contrato espec\u00edfico para realizar quaisquer altera\u00e7\u00f5es ou consultar informa\u00e7\u00f5es.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"495\" src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/SELECIONADO-1024x495.png\" alt=\"\" class=\"wp-image-1092\" srcset=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/SELECIONADO-1024x495.png 1024w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/SELECIONADO-300x145.png 300w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/SELECIONADO-768x371.png 768w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/SELECIONADO-1536x742.png 1536w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/SELECIONADO.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Ap\u00f3s a sele\u00e7\u00e3o do contrato, uma tela similar \u00e0 ilustrada a seguir ser\u00e1 exibida. Para prosseguir com a <strong>autentica\u00e7\u00e3o da ONU<\/strong> \u2013 objetivo principal desta etapa \u2013 localize e clique no \u00edcone que representa um <strong>computador (destacado na imagem)<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"495\" src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/CONTRATO-SELECIONADO-1024x495.png\" alt=\"\" class=\"wp-image-1093\" srcset=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/CONTRATO-SELECIONADO-1024x495.png 1024w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/CONTRATO-SELECIONADO-300x145.png 300w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/CONTRATO-SELECIONADO-768x372.png 768w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/CONTRATO-SELECIONADO-1536x743.png 1536w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/CONTRATO-SELECIONADO.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Posteriormente, uma tela similar \u00e0 apresentada abaixo ser\u00e1 exibida:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"492\" src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/CONFIG-1024x492.png\" alt=\"\" class=\"wp-image-1096\" srcset=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/CONFIG-1024x492.png 1024w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/CONFIG-300x144.png 300w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/CONFIG-768x369.png 768w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/CONFIG-1536x738.png 1536w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/CONFIG.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><strong>\u00c9 fundamental que voc\u00ea tenha em m\u00e3os o endere\u00e7o MAC e a VLAN da ONU a ser autenticada, pois essas informa\u00e7\u00f5es s\u00e3o indispens\u00e1veis para o procedimento.<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Autenticando uma ONU <strong>\u21b4<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-video\"><video height=\"920\" style=\"aspect-ratio: 1918 \/ 920;\" width=\"1918\" controls src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/AUTENTICANDO-ONU.mp4\"><\/video><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><em>O v\u00eddeo a seguir demonstra como realizar a leitura de sinal da ONU do cliente.<\/em><\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-video\"><video height=\"920\" style=\"aspect-ratio: 1918 \/ 920;\" width=\"1918\" controls muted src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/sinal-cliente.mp4\"><\/video><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>O v\u00eddeo abaixo demonstra como realizar a exclus\u00e3o (<strong>desautentica\u00e7\u00e3o<\/strong>) da ONU no sistema.<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video height=\"920\" style=\"aspect-ratio: 1918 \/ 920;\" width=\"1918\" controls muted src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/Peek-12-12-2025-20-39.mp4\"><\/video><\/figure>\n\n\n\n<p>Finalizada a autentica\u00e7\u00e3o da ONU, leitura de sinal e desautentica\u00e7\u00e3o de ONU, prosseguiremos com o registro da CTO (Caixa Terminal \u00d3ptica) <strong>associada \u00e0 instala\u00e7\u00e3o do cliente.<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Informando a CTO associado ao cliente <strong>\u21b4<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\">Nesta etapa, voc\u00ea vincular\u00e1 a <strong>CTO<\/strong> ao contrato do cliente, utilizando o <strong>n\u00famero de identifica\u00e7\u00e3o da CTO<\/strong> \u00e0 qual o cliente est\u00e1 conectado.<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-video\"><video height=\"920\" style=\"aspect-ratio: 1918 \/ 920;\" width=\"1918\" controls src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/CTO.mp4\"><\/video><\/figure>\n\n\n\n<p>Finalizada a vincula\u00e7\u00e3o da CTO ao cliente, prosseguiremos com o registro do lacre associado \u00e0 instala\u00e7\u00e3o do cliente.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Informando o LACRE associado ao cliente <strong>\u21b4<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\">O registro do lacre no contrato do cliente \u00e9 um procedimento crucial que visa <strong>agilizar e garantir a identifica\u00e7\u00e3o correta da conex\u00e3o do cliente na CTO (Caixa Terminal \u00d3ptica)<\/strong> durante interven\u00e7\u00f5es t\u00e9cnicas. Ele funciona como uma <strong>etiqueta de identifica\u00e7\u00e3o \u00fanica<\/strong> e f\u00edsica. Ao associar o n\u00famero ou c\u00f3digo desse lacre diretamente ao contrato do cliente no sistema, o t\u00e9cnico em campo, ao chegar \u00e0 CTO, pode facilmente: <strong>Localizar a Porta Correta, Evitar Erros e Otimizar o Tempo de Servi\u00e7o<\/strong>. Confira o passo a passo completo de como registrar o lacre:<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-video\"><video height=\"920\" style=\"aspect-ratio: 1918 \/ 920;\" width=\"1918\" controls src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/LACRE.mp4\"><\/video><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"515\" src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/finalizadoLacre-1024x515.png\" alt=\"\" class=\"wp-image-1105\" srcset=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/finalizadoLacre-1024x515.png 1024w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/finalizadoLacre-300x151.png 300w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/finalizadoLacre-768x386.png 768w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/finalizadoLacre-1536x773.png 1536w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/finalizadoLacre.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Com isso, finalizamos a etapa de inclus\u00e3o das informa\u00e7\u00f5es essenciais do cliente, que abrange a autentica\u00e7\u00e3o de ONUs, o registro de CTOs e a associa\u00e7\u00e3o de lacres.<\/strong><\/p>\n\n\n\n<p>Em seguida, abordaremos o <strong>acompanhamento de  ordens servi\u00e7os<\/strong> e a <strong>leitura de sinais<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Acompanhamento de  ordens servi\u00e7os<\/strong> <strong>\u21b4<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\">Retornando ao <strong>Dashboard<\/strong> (tela inicial), clique em &#8220;<strong>Ordens de Servi\u00e7o<\/strong>&#8221; <strong>(1)<\/strong>, para ent\u00e3o prosseguir para &#8220;<strong>Central de Chamados<\/strong>&#8221; <strong>(2)<\/strong>.<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"511\" src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/tela1chamados-1024x511.png\" alt=\"\" class=\"wp-image-1111\" srcset=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/tela1chamados-1024x511.png 1024w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/tela1chamados-300x150.png 300w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/tela1chamados-768x384.png 768w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/tela1chamados-1536x767.png 1536w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/tela1chamados.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><em><strong>Ser\u00e1 exibida uma tela similar \u00e0 ilustrada na imagem abaixo<\/strong><\/em>:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"511\" src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/centraldechamados-1024x511.png\" alt=\"\" class=\"wp-image-1112\" srcset=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/centraldechamados-1024x511.png 1024w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/centraldechamados-300x150.png 300w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/centraldechamados-768x384.png 768w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/centraldechamados-1536x767.png 1536w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/centraldechamados.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Nesta mesma tela, voc\u00ea pode visualizar e filtrar suas Ordens de Servi\u00e7o (OS) em aberto ou pendentes, utilizando uma ampla gama de crit\u00e9rios. \u00c9 poss\u00edvel pesquisar por <strong>Nome do cliente<\/strong>, <strong>Protocolo<\/strong>, <strong>Situa\u00e7\u00e3o<\/strong>, <strong>Logradouro<\/strong>, <strong>Bairro<\/strong>, <strong>Cidade<\/strong>, <strong>Respons\u00e1vel Externo<\/strong>, <strong>Respons\u00e1vel Interno<\/strong>, <strong>Data<\/strong> (com sele\u00e7\u00e3o de tipo e per\u00edodo inicial\/final), <strong>Per\u00edodo da visita<\/strong>, <strong>Causa do suporte<\/strong>, <strong>Meio de Atendimento<\/strong>, e at\u00e9 mesmo pelo <strong>Acompanhamento do chamado<\/strong>. Al\u00e9m disso, h\u00e1 filtros espec\u00edficos para exibir <strong>somente OS revisadas<\/strong>, <strong>n\u00e3o revisadas<\/strong> ou as que possuem <strong>urg\u00eancia<\/strong>. <em>Conforme ilustrado na imagem abaixo<\/em>:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"513\" src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/pesquisa-1024x513.png\" alt=\"\" class=\"wp-image-1113\" srcset=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/pesquisa-1024x513.png 1024w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/pesquisa-300x150.png 300w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/pesquisa-768x385.png 768w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/pesquisa-1536x770.png 1536w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/pesquisa.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>A seguir, um exemplo de como consultar <strong>suas Ordens de Servi\u00e7o<\/strong> atribu\u00eddas: veja como verificar o problema, registrar a solu\u00e7\u00e3o e fechar a OS ap\u00f3s a conclus\u00e3o do servi\u00e7o.<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video height=\"920\" style=\"aspect-ratio: 1918 \/ 920;\" width=\"1918\" controls muted src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/O.S.mp4\"><\/video><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\"><strong><em>\u00c9 fundamental ressaltar que tanto o c\u00f3digo quanto a descri\u00e7\u00e3o da solu\u00e7\u00e3o variam conforme o problema registrado na Ordem de Servi\u00e7o pelo t\u00e9cnico interno, no momento de sua abertura.<\/em><\/strong><\/p>\n<\/div><\/div>\n\n\n\n<p>Para finalizar este tutorial, abordaremos uma etapa simples, <strong>mas crucial<\/strong>: a gest\u00e3o das Ordens de Servi\u00e7o (OS) que n\u00e3o puderam ser encerradas. O principal motivo para isso \u00e9 a <strong>n\u00e3o conclus\u00e3o do servi\u00e7o<\/strong>, mas outros fatores tamb\u00e9m podem impedir o fechamento imediato da OS.<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video height=\"920\" style=\"aspect-ratio: 1918 \/ 920;\" width=\"1918\" controls muted src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2025\/12\/acompanhamento.mp4\"><\/video><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-very-light-gray-to-cyan-bluish-gray-gradient-background has-background\">Assim, conclu\u00edmos este tutorial, que o guiou pelas etapas cruciais de autoriza\u00e7\u00e3o de <strong>ONUs, informa\u00e7\u00e3o de CTOs, registro de lacres, acompanhamento de servi\u00e7os e leitura de sinais<\/strong>.<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Este t\u00f3pico foi criado para guiar e instruir o t\u00e9cnico de campo sobre como usar o sistema ISPCloud para executar com precis\u00e3o e efici\u00eancia tarefas essenciais como autorizar ONUs, informar CTOs, registrar lacres, acompanhar servi\u00e7os e ler sinais. Para iniciar suas atividades e acessar todas as funcionalidades do sistema ISPCloud, o primeiro passo \u00e9 realizar [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[14],"class_list":["post-1084","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-suporte-externo"],"_links":{"self":[{"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/knowledgebase\/1084","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/comments?post=1084"}],"version-history":[{"count":11,"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/knowledgebase\/1084\/revisions"}],"predecessor-version":[{"id":1122,"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/knowledgebase\/1084\/revisions\/1122"}],"wp:attachment":[{"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/media?parent=1084"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/knowledgebase_cat?post=1084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}