{"id":290,"date":"2023-03-06T15:45:45","date_gmt":"2023-03-06T18:45:45","guid":{"rendered":"https:\/\/novalink.com.br\/knowledge-base\/?post_type=knowledgebase&#038;p=290"},"modified":"2024-12-12T14:38:39","modified_gmt":"2024-12-12T17:38:39","slug":"diagnostico-de-site-externo","status":"publish","type":"knowledgebase","link":"https:\/\/novalink.com.br\/knowledge-base\/base-de-conhecimento\/atendimento-interno-nivel-1\/diagnostico-de-site-externo\/","title":{"rendered":"Diagn\u00f3stico de site externo"},"content":{"rendered":"\n<p class=\"has-pale-cyan-blue-background-color has-background\"><em><strong>Ao chegar chamado de um site que n\u00e3o abre, devemos nos atentar as seguintes quest\u00f5es:<\/strong><\/em><br><br><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Qual site n\u00e3o esta abrindo?<\/li>\n\n\n\n<li>Abre no 4G?<\/li>\n\n\n\n<li>Qual navegador esta tentando abrir o site?<\/li>\n\n\n\n<li>Testou abrir em outro navegador?<br><br><\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-left has-white-background-color has-background\"><\/p>\n\n\n\n<p class=\"has-pale-cyan-blue-background-color has-background\"><strong><em>Quais testes devem ser feitos ? <\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>A\u00c7\u00d5ES:<\/strong><\/li>\n\n\n\n<li>Teste de ping <\/li>\n\n\n\n<li>Traceroute<\/li>\n\n\n\n<li>Looking glass<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-2e33a1d0f964142a9cfca408776e1987\">Teste de Mtr<\/li>\n\n\n\n<li>Teste de dns<br><br><\/li>\n<\/ul>\n\n\n\n<p class=\"has-pale-cyan-blue-background-color has-background\"><strong><em>Fazer o teste se o dominio \/ Url do site esta fora.<br>Onde fa\u00e7o esse teste ?<\/em><\/strong><\/p>\n\n\n\n<p><a href=\"http:\/\/www.isp.tools\/\">http:\/\/www.isp.tools\/<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"658\" src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/03\/01-1-1024x658.png\" alt=\"\" class=\"wp-image-666\" srcset=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/03\/01-1-1024x658.png 1024w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/03\/01-1-300x193.png 300w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/03\/01-1-768x493.png 768w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/03\/01-1.png 1065w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><a href=\"https:\/\/downdetector.com.br\/ https:\/\/foradoar.org\/\"><br><br>https:\/\/downdetector.com.br\/ <\/a><\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"443\" data-id=\"667\" src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/03\/02-1024x443.png\" alt=\"\" class=\"wp-image-667\" srcset=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/03\/02-1024x443.png 1024w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/03\/02-300x130.png 300w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/03\/02-768x332.png 768w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/03\/02.png 1300w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Abrir site na empresa.<br><br><\/li>\n<\/ul>\n\n\n\n<p class=\"has-vivid-green-cyan-background-color has-background\"><strong>ABRIU<\/strong> &#8211; Pedir para o cliente abrir de outro navegador ou limpar o cache do navegador.<\/p>\n\n\n\n<p class=\"has-vivid-red-background-color has-background\"><strong>N\u00c3O ABRIU<\/strong> &#8211; testar no google chrome e no firefox<\/p>\n\n\n\n<p class=\"has-luminous-vivid-amber-background-color has-background\"><strong>* N\u00c3O ABRIU MESMO ASSIM &#8211; Acionar suporte n\u00edvel 2 *<\/strong><\/p>\n\n\n\n<p><br><br><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ao chegar chamado de um site que n\u00e3o abre, devemos nos atentar as seguintes quest\u00f5es: Quais testes devem ser feitos ? Fazer o teste se o dominio \/ Url do site esta fora.Onde fa\u00e7o esse teste ? http:\/\/www.isp.tools\/ https:\/\/downdetector.com.br\/ ABRIU &#8211; Pedir para o cliente abrir de outro navegador ou limpar o cache do navegador. [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[10],"class_list":["post-290","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-atendimento-interno-nivel-1"],"_links":{"self":[{"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/knowledgebase\/290","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/comments?post=290"}],"version-history":[{"count":14,"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/knowledgebase\/290\/revisions"}],"predecessor-version":[{"id":679,"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/knowledgebase\/290\/revisions\/679"}],"wp:attachment":[{"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/media?parent=290"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/knowledgebase_cat?post=290"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}