{"id":474,"date":"2023-12-19T15:03:49","date_gmt":"2023-12-19T18:03:49","guid":{"rendered":"https:\/\/novalink.com.br\/knowledge-base\/?post_type=knowledgebase&#038;p=474"},"modified":"2025-10-07T10:08:16","modified_gmt":"2025-10-07T13:08:16","slug":"suporte-novalink-vision","status":"publish","type":"knowledgebase","link":"https:\/\/novalink.com.br\/knowledge-base\/base-de-conhecimento\/novalink-vision\/suporte-novalink-vision\/","title":{"rendered":"Suporte NovaLink Vision"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-text-align-center has-vivid-green-cyan-background-color has-background\">VERIFICA\u00c7\u00d5ES B\u00c1SICAS<\/h2>\n\n\n\n<p><br><br>1- Verificar se a c\u00e2mera esta pegando IP no roteador. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"262\" src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/12\/2023-12-19_10-12.jpeg\" alt=\"\" class=\"wp-image-476\" srcset=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/12\/2023-12-19_10-12.jpeg 600w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/12\/2023-12-19_10-12-300x131.jpeg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure>\n<\/div>\n\n\n<p>2- Verificar se a c\u00e2mera esta online no vision <br><a href=\"https:\/\/vision.novalink.com.br\/#\/cameras\">https:\/\/vision.novalink.com.br\/#\/cameras<\/a><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"543\" src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/12\/VISION-ONLINE-1024x543.png\" alt=\"\" class=\"wp-image-1063\" srcset=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/12\/VISION-ONLINE-1024x543.png 1024w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/12\/VISION-ONLINE-300x159.png 300w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/12\/VISION-ONLINE-768x407.png 768w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/12\/VISION-ONLINE.png 1310w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<p class=\"has-luminous-vivid-amber-background-color has-background\"><em>Neste exemplo a cima, o cliente utilizando o aplicativo, <strong>Novalink Vision<\/strong>, tem que estar conseguindo visualizar a imagem da c\u00e2mera corretamente! <\/em><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-vivid-red-background-color has-background\">STATUS DA CAM\u00caRA OFFLINE \/ DESATIVADA<\/h2>\n\n\n\n<p>1- Verificar com o cliente, se O SWITCH POE ou a fonte do injetor POE esta ligado corretamente. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SWITCH POE <br><br><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"296\" height=\"519\" src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/12\/2023-12-19_10-38.jpeg\" alt=\"\" class=\"wp-image-478\" srcset=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/12\/2023-12-19_10-38.jpeg 296w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/12\/2023-12-19_10-38-171x300.jpeg 171w\" sizes=\"auto, (max-width: 296px) 100vw, 296px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>INJETOR POE:<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"288\" height=\"510\" src=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/12\/2023-12-19_12-55.jpeg\" alt=\"\" class=\"wp-image-479\" srcset=\"https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/12\/2023-12-19_12-55.jpeg 288w, https:\/\/novalink.com.br\/knowledge-base\/wp-content\/uploads\/2023\/12\/2023-12-19_12-55-169x300.jpeg 169w\" sizes=\"auto, (max-width: 288px) 100vw, 288px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-luminous-vivid-amber-background-color has-background\"><em>Se tudo estiver <strong>correto<\/strong>, \u00e9 indicado <strong>reiniciar<\/strong> todos os equipamentos por 5 minutos e ligar novamente. <\/em><\/p>\n\n\n\n<p class=\"has-luminous-vivid-orange-background-color has-background\"><em><strong>Obs:<\/strong> <strong>Vale ressaltar, que se a c\u00e2mera n\u00e3o estiver aparecendo no roteador (recebendo IP) e tudo estiver ligado corretamente, pode ser que a fonte no injetor POE queimou ou at\u00e9 mesmo a pr\u00f3pria c\u00e2mera. Por isso temos que seguir passo a passo nas verifica\u00e7\u00f5es, antes de condenar algum equipamento. <\/strong><\/em><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>VERIFICA\u00c7\u00d5ES B\u00c1SICAS 1- Verificar se a c\u00e2mera esta pegando IP no roteador. 2- Verificar se a c\u00e2mera esta online no vision https:\/\/vision.novalink.com.br\/#\/cameras Neste exemplo a cima, o cliente utilizando o aplicativo, Novalink Vision, tem que estar conseguindo visualizar a imagem da c\u00e2mera corretamente! STATUS DA CAM\u00caRA OFFLINE \/ DESATIVADA 1- Verificar com o cliente, se [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","knowledgebase_cat":[12],"class_list":["post-474","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_cat-novalink-vision"],"_links":{"self":[{"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/knowledgebase\/474","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/comments?post=474"}],"version-history":[{"count":4,"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/knowledgebase\/474\/revisions"}],"predecessor-version":[{"id":1067,"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/knowledgebase\/474\/revisions\/1067"}],"wp:attachment":[{"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/media?parent=474"}],"wp:term":[{"taxonomy":"knowledgebase_cat","embeddable":true,"href":"https:\/\/novalink.com.br\/knowledge-base\/wp-json\/wp\/v2\/knowledgebase_cat?post=474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}